If something has gone wrong, or you simply need a straight answer, we want to hear from you. The details for reaching our support team are listed on this page — use whichever channel suits you best, and a member of our team will pick it up.

Who handles your message and what they can do

Every message that comes in is handled by our support team, who work directly under the operator, Excite Ultra Media Ltd. They are authorised to deal with account queries, payment questions, bonus disputes, verification issues, and general technical problems. If your question touches on something that needs escalation — a billing discrepancy that requires a manual review, for example — they will pass it to the relevant internal team and keep you informed. You will not be bounced between departments without explanation.

To help us resolve your issue in a single exchange rather than several back-and-forth messages, it helps to include your registered username or the email address on your account, a clear description of what happened, and — where relevant — the date and approximate time of the event in question. If your query is about a specific transaction, the transaction ID is useful too. The more context you give us upfront, the quicker we can give you a definitive answer.

Responsible gambling and account restrictions

Requests relating to deposit limits, cooling-off periods, and self-exclusion are treated with priority and handled separately from standard support queries. If you contact us to reduce a deposit limit or to take a break from the site, we will action that without delay and without asking you to justify your decision. Self-exclusion requests are permanent unless you formally request a review after the agreed period has elapsed, and we will not use that time to send you promotional material. If you are in any doubt about how these tools work, please reach out and we will walk you through your options clearly.

On the subject of security: we will never ask you to share your password, your full card number, or your PIN — not by email, not through any chat channel, and not by any other means. If you ever receive a message that appears to come from 7abet and asks for any of those details, do not respond to it and contact us immediately so we can investigate. Protecting your account is a shared responsibility, and we take our side of that seriously.

If your concern rises to the level of a formal complaint — meaning you feel a matter has not been resolved fairly and you want it recorded as such — please state that clearly when you write to us. Formal complaints follow a defined process: we acknowledge receipt, investigate, and provide a written response. If you remain unsatisfied after that process is complete, you have the right to refer the matter to the Anjouan Gaming Authority, under whose licence (ALSI-202601040-FI2) we operate. We will provide you with the relevant contact information at that stage.

Whatever brings you to this page, we would rather you got in touch than stayed stuck. Use the contact details below and we will do our best to give you a clear, honest answer.